1About You

 

1.1In which country do you live?

1.2


1.3


1.4Are you somehow involved in risk / crisis communication?

 

1.5Are you/ are responsible persons in your organisation trained in risk / crisis communication?

 

1.6Are you or someone else in your organsiation experienced in communicating to the public in case of a critical event (or before and after an event?)

 

1.7If you are personally experienced in communicating to the public in case of a critical event (or before and after an event) - please rank your grade of experience.

2About Your Business / Organisation

2.1 Business / Organisation type


 
2.2


 

2.3Have you experienced / dealt with critical events related to gas critical infrastructure?

(With a critical event physical hazards, natural disasters like earthquakes, landslides etc. or man-made ones – e.g. “external interferences”  (e.g. digging, piling or ground works with heavy machinery) or “ground movements” (e.g. dike break, mining) or even sabotage or attacks are meant.)

 

2.4Information on critical infrastructure is often protected through internal and external security regulations. Are relevant security rules and regulations implemented in your organisation when communicating to the public?

 
2.5


2.6Do you have a common communication strategy (risk/crisis communication) in the gas critical infrastructure network?

3Methods and means of communication and information sharing

3.1Do you / does your organisation communicate directly with the community/population?

 

3.2 If 3.1 is yes, do you communicate to the community on


3.3


3.4 If 3.1 is no, to whom do you directly communicate?


3.5


3.6 How do you directly communicate to the community in general?


3.7


3.8Does your communication to the community involve information sharing in case of a critical event?

 

3.9 How do you directly communicate to the public in case of a critical event?


3.10


3.11 If Social Media, please specify


3.12


3.13 If you do not communicate directly to the public, to whom are you communicating relevant information for the public from your side?


3.14


4Prevention / Preparedness - Risk communication

4.1How good do you think your enterprise / organisation is prepared for dealing with critical events to gas critical infrastructure related to operational measures (e.g. shutdown, maintenance, contingency planning)

4.2How good do you think your enterprise / organisation is prepared for dealing with critical events to gas critical infrastructure related to risk communication (before an event)?

 

4.3Are security requirements covered regarding your communication strategy?

 

4.4Through information sharing with people before a (potential) critical event you can mitigate (potential) future harm.
Do you inform the public before a critical event when get knowledge of the probability of a critical event?

 

4.5 If you communicate to the public, about which (potential) critical events do you communicate before a potential event?


5Response / Recovery - Crisis communication

5.1How good do you think your enterprise / organisation is prepared for dealing with critical events to gas critical infrastructure related to crisis communication (during and after an event)?

5.2 Which information do you give to the public after a critical event?


5.3


5.4 What is the aim of your communication to the community in case of an critical event?


5.5


5.6Do you think that methods and means for communicating in a crisis are sufficently covered within companies and organisations dealing with the European gas critical infrastructure?

 

5.7 In your opinion, which communication channels and methods should be improved in the European gas-network?


5.8


 

5.9 Which kind of training would you need to improve your risk / crisis communication to the public?


5.10